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Red Recruitment is recruiting a Customer Administrator in Taunton to join a not for profit private healthcare provider, who is the Which? 'Recommended Provider' for private medical insurance.
The ideal candidate will be passionate about delivering excellent customer service and have previous telephone-based experience.
The salary is £24,912 per annum but rises to £32,000 after the probation period.
Benefits and Package for a Customer Administrator:
- Salary: £24,912 per annum, rising to £26,089 following the probationary period
- Hours: 37 hours per week, office hours are between Monday - Fridays, 8am - 7pm and Saturdays 9am - 12pm
- Contract Type: Permanent
- Location: Taunton
- Non-contractual bonus
- Treat paid at Christmas
- Access to private medical insurance cover
- Cash plan
- GP services
- Purchasing additional annual leave
- Pension plan
- Great social activities and events
Key Responsibilities of a Customer Administrator:
- Being the first point of contact for all customer enquiries
- Answering high-volume inbound calls and answering customer queries on WhatsApp and live chat
- Supporting the customers in their times of need, including registering a claim and helping customers find the right medical professional
- Delivering the highest level of customer service
- Providing administrative duties when required
- Ensuring the customers data and information is kept up to date and is inputted accurately
Key Skills and Experience of a Customer Administrator:
- You should be passionate about delivering the highest level of customer service
- You will need to have previous experience working in a telephone-based role
- Being resilient is required for this role due to the fast-paced environment and sometimes complex nature of the calls
- You will need to be confident with fantastic communication skills
- You should also feel comfortable working independently as well as part of a team
If you are interested in this position and have the relevant skills and experience required, please apply now!
Red Recruitment (Agency)
