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- Process sales orders via telephone and email using SAP.
- Raise Proforma Invoices and handle related queries.
- Respond to customer queries regarding faulty products, invoice disputes, stock availability, discounts, and image requests.
- Assist agents with inquiries on stock availability, promotional offers, discount levels, and order issues.
- Check stock levels using SAP and share details in Excel when needed.
- Maintain and update the customer discount master spreadsheet for each season (e.g., SS25).
- Verify customer account status and credit limits before dispatching orders.
- Raise pick notes, distribute them to the warehouse, and ensure timely dispatch.
- Generate invoices for dispatched orders daily.
- Obtain freight quotes for international orders.
- Arrange and manage bookings for specific customer collections and deliveries.
- Organise pallet collections and liaise with the warehouse team.
- Maintain product pricing in Stock Card, ensuring correct discount levels.
- Enter customer-specific pricing into individual accounts.
- Monitor line summary, pre-book orders, and proforma orders.
- Address warehouse stock issues, liaise with the warehouse manager to make adjustments where necessary
- Amend pick notes when stock discrepancies arise.
- Prepare commercial invoices for international shipments and customs clearance.
- Prioritise urgent orders with the warehouse team.
- Coordinate with embroiderers for custom orders, including raising embroidery forms/visuals using Adobe/Canva.
- Perform general administrative tasks as required.
- Previous experience in sales order processing or a similar administrative role.
- Familiarity with SAP or similar order management systems.
- Strong proficiency in Excel and data management.
- Excellent communication skills, both written and verbal.
- Ability to multitask and prioritise tasks in a fast-paced environment.
- Strong attention to detail and problem-solving skills.
- Experience liaising with warehouses, couriers, and freight services.
