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CUSTOMER SERVICES ADVISOR

TRI Consulting
Posted 12 hours ago, valid for a month
Location

Teddington, Greater London TW11 0BB, England

Salary

£24,000 - £28,800 per annum

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Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A Housing Association in West London is looking for a part-time Customer Services Advisor with at least two years of experience in a customer service role, preferably in housing or repairs.
  • The position involves investigating customer queries through various channels, supporting online services, and handling tenancy management-related inquiries.
  • The role offers a salary of £25,000 to £30,000 per annum, pro-rata based on part-time hours.
  • After the initial training period, employees have the option to work from home one day a week.
  • Key skills required include excellent communication, proficiency in MS Office, and a good understanding of GDPR and data requests.

A Housing Association based in West London seeks an experienced and enthusiastic Customer Services Advisor to join their housing team. This is a part time position working Monday to Friday (one full day and 4 days working from 10am-2.30pm). After the initial training period, the option of working from home one day a week is available.

DUTIES WILL INCLUDE:

- Investigating and resolving customer queries from start to finish across all channels: phone, email, webform, face-to-face, and social media, and providing advice and guidance on a range of issues

- Supporting customers to access online services

- Taking reports of anti-social behaviour, gathering evidence and making decisions on next steps

- Answering tenancy management-related customer queries

- Supporting the housing team by writing to customers about related services and issues

- Working with third parties to resolve queries

- Supporting other areas with handling phone contact when required

- Assisting with administrative tasks including new and expired third party authorisations

- Carrying out any other reasonable duties to deliver great service

KEY SKILLS AND ATTRIBUTES INCLUDE:

- Excellent verbal and written communication skills

- First-class customer service, preferably in housing or repairs

- MS Office (Word and Excel)

- Experience in Microsoft Dynamics 365 would be an advantage

- A good understanding of GDPR and data requests

If you are an adaptable, methodical, organised and digital- savvy team player, who respects and embraces difference, we want to hear from you!

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.