Planner

Fawkes and Reece

Posted 13 hours ago, valid for 16 days

Teddington, Greater London TW11 0BB, England

£24,000 - £28,800 per annum

Part Time

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Sonic Summary

The Planner/Scheduler role is a temp to perm position that requires candidates to work fully in the office from 8 AM to 5 PM.
Responsibilities include resolving customer queries across various channels and managing job allocations according to service level agreements.
The ideal candidate should possess at least 2 years of relevant experience in a similar role.
The position offers a competitive salary of $40,000 to $50,000 per year, depending on experience.
Applicants should demonstrate a good understanding of GDPR and data requests, and be able to work collaboratively with other teams.

Planner/Scheduler role

Temp to perm

Fully office based, 8-5pm

Responsibilities:Resolve customer queries effectively, owning queries from start to finish across all channels: phone, email, webform, face to face and social media within service level agreementsSupport customers to access our services onlineTriage all jobs raised in line with contractual scope to define and allocate the correct service level agreementsEnsure that booked appointments are met by monitoring daily work volumes and ensuring efficient use of resources, recording competed tasks appropriately within service level agreementsEnsure operatives have the ability to perform jobs to an optimum level with the correct timings and trades being appliedEnsure that all tasks for operatives and subcontractors (emergency and routine) are allocated with an agreed appointmentEnsure that the volume of complaints is reduced by resolving issues first timeManage all activities on CRM, ensuring all information is up to dateSupport other teams with writing of block letters and other administration Work collaboratively with other teams to address and resolve job related issues such as missed appointments, escalating to an appropriate supervisor where appropriateDemonstrate a good understanding of GDPR and data requests.

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