Customer Experience

Staffline have a great opportunity to work as a Customer Experience Team Member for a leading supply chain company based in Coleshill, Hams Hall, B46 area
The rate of pay is £25,200 - £26000 per annum
Rota shifts:
Week 1 - 7.00am - 15.30pm
Week 2 - 7.30am - 16.00pm
Week 3 - 8.00am - 16.30pm
Week 4 - 8.30am - 5.00pm
Week 5 - 9.00am - 5.30pm
Week 6 - 9.30am - 6.pm

Own transport will be required

Your Time at Work
To manage and handle customer service queries via various of communication channels, for a number of contracts within the drinks industry.
Identify and implement long term solutions to customer issues
Answer inbound phone calls to ensure the department achieves the target performance
Liaise with key contacts across the network to resolve customer queries
Provide timely updates to customers in a professional and helpful manner
Represent Tradeteam in demonstrating excellent standards of customer service
Support the network as required to ensure customers are clearly communicated to

Our Perfect Worker
- Ensure own knowledge of all department changes and developments are kept up to date particularly around peak times in year
- Works effectively as part of a team
- Works collaboratively with others to achieve team or business objectives
- Shares information, knowledge, ideas and experience freely with other
- Demonstrates energy, enthusiasm and commitment
- Commits to team decisions and contributes to building a team spirit

- Proven experience of developing customer relationships
- Strong drive for delivering results and continuous process improvement
- Ability to capture relevant information accurately and clearly communicate solutions and manage expectations
- Able to produce clear and concise written communication
- Experience of managing difficult conversations in a professional manner
- Ability to ensure timely completion of tasks and prioritise effectively.
- Able to understand and follow directions / instructions
- Ability to work on own initiative
- Ability to confidently operate internal systems

Key Information and Benefits
- Managing customer service queries in line with agreed processes/SOP's
- Log and respond to service ticket queries within the agreed SLA to include ownership and prioritisation of own workload
- Recognise and escalate appropriately to ensure a timely resolution and that customer needs are met
- Work to support the department in achieving the inbound call SLA
- Contribute to a safe working environment for self and colleagues, highlighting concerns
- Responsibility for supporting a positive working environment, offering support to colleagues and working proactively as part of a team
- As required, identify and report any customer, depot or team issues to the management team making recommendations for any improvements

About Staffline
Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you.
We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you.
Each of our locations has dedicated 24-hour OnSite support, so you can always speak to a Staffline representative. Staffline is proud to be an equal opportunity employer.
Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.
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