Customer Services Coordinator

Your new companyHays are working with a growing Manufacturing business based in Telford who are looking for a Customer Services Coordinator on a permanent basis. This company is looking for a dedicated and dynamic Customer Support Office Administrator to join their very friendly team on a permanent basis. Your new roleAs a Customer Services Administrator, your role will involve:

• Quotation Management: Handle service visit and spares quotations.
• Order Management: Manage purchase orders and requisitions.
• Documentation: Ensure proper filing and storage of documents.
• Inventory Control: Work closely with the Stores Department to manage stock and inventory.
• Spare Part Processing: Schedule and process spare parts.
• Invoice Management: Oversee invoice processing.
• Database Updating: Keep our databases up-to-date.
• Travel Coordination: Book travel and accommodation for engineers.
• Administrative Support: Assist engineers with documentation and administrative tasks.
• Help Desk Assistance: Support the Customer Support Help Desk with call handling, scheduling, and job number allocation.
• Global Support: Occasionally support different time zones outside of normal working hours.
• Reporting: Report to the UK Customer Service Office Manager.
• Compliance: Adhere to the company's QMS procedures and processes.

What you'll need to succeedIn order to be considered for this role you will need experience in the following:

• Agile Environment Experience: Thrive in a fast-paced, changing business environment.
• Customer-Facing Experience: Proven experience in a customer-facing role.
• Microsoft Software Proficiency: Skilled in using Microsoft software.
• Communication Skills: Excellent verbal and written communication skills.
• Sage Experience: Experience with Sage 50 or 200, or similar accounting/planning software.

What you'll get in return

• Friendly team
• Free parking

What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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