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- Review incoming forms and ensure claims are settled within the agreed (SLAs).
- Assess new and ongoing claim submissions by reviewing all claim documentation provided.
- Gather and verify information from customers and veterinary practices to accurately assess claims.
- Ensure valid claims are paid promptly and any anomalies are queried or declined as necessary.
- Identify potentially fraudulent claims and follow the agreed process for referral.
- Provide exceptional customer service through timely and accurate claim processing.
- Build and maintain strong relationships with customers and colleagues, promoting professionalism at all times.
- Maintain up-to-date knowledge of technical aspects, product offerings, and systems to effectively explain policy coverage to customers.
- Must have veterinary nurse experience or prior pet claims assessing experience.
- Strong communication skills and ability to work effectively as a team player.
- Excellent attention to detail.
- Solid data entry and IT skills.
- A flexible attitude and willingness to take on new tasks.
- Previous experience in pet claims assessing.
- A collaborative, fast-paced work environment.
- Hours - Monday-Friday 9am-5pm
- Competitive salary with a fantastic bonus scheme tied to performance targets and KPIs.
- 25 days of annual leave, plus Bank Holidays, and the option to purchase three additional days.
- Health Cash Plan for peace of mind.
- Access to a wide range of discounts and cashback offers for shopping, restaurants, travel, and more.
- Life Assurance (4x annual salary).
- A structured pathway for personal and professional development.
- Employee referral scheme to reward those who help us grow.
