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ICT Service Desk Assistant
Hourly rate: 12.18
Working hours: Monday-Friday 8am - 5pm covered on a rota basis
Location: Darby House, Lawn Central, Telford, TF2 4JA
This is an inital 3 month contract, working from home with the occasional team office day.
Opus People Solutions are recruiting on behalf of Telford and Wrekin Council for a Service Desk Assistant to provide customer focused reliable, flexible operational first point of contact IDT support to all Telford & Wrekin staff, Schools and Councillors.
Key Responsibilities:
- Provide prompt response to telephone, intranet and email requests; highlighting operational problems to relevant support staff
- Responding in line with IDT Service Level Agreements to all requests raised with the service desk
- Provide initial help and guidance to users
- Enter all requests correctly into the Service Management system and escalate to other support teams as necessary.
- To maintain IDT assets in desktop hardware and software in order to ensure secure user network access for email, file and print, desktop applications, system client installations and telephone connectivity
- Installation of basic software to client access equipment using a variety of tools i.e. Microsoft System Centre Configuration Manager.
- Rotation with desktop support teams for skills transfer and professional development
For more information or to process your application, please apply now!
