- Location: Telford (occasional travel to Worcestershire)
- Reference: 1182316
- Provide 1st/2nd line IT support across multiple offices
- Troubleshoot hardware/software issues and maintain systems
- Ensure GDPR compliance and data security protocols
- Manage IT workflows and prioritize support tickets
- Assist with system upgrades and user training
- Maintain documentation and audit trails
- Proven IT support experience (legal sector a plus)
- Strong skills in Microsoft 365, Windows OS, and networking
- Excellent troubleshooting and problem-solving abilities
- Knowledge of GDPR and data protection practices
- Ability to explain tech issues to non-technical users