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An exciting new contract position is now available for an experienced Operations Manager, ideally with knowledge of the charity and fundraising sector, to manage the end-to-end administration of new supporters on behalf of various national and international charities.
Working fully remotely the successful candidate will have strong database experience with great communication and organisational skills. In addition, they will thrive on multi-tasking and hitting deadlines. Key Responsibilities
- Managing the end to end back-end administration of new supporters
- Ensuring the fundraising sign up application is up to date and accurate
- Compiling and sending reports detailing approved and unapproved supporters on a weekly basis
- Compiling payment reports and invoices as well as reconciling these to the weekly reports sent to the clients
- Liaising with 3rd party processors daily to ensure the end-to-end process runs smoothly
- Helping creates and setup new clients on the fundraising application and internal CRM
- Running and distributing payment reports for suppliers on a weekly basis
- Ensuring the fundraising platform is kept up to date as well as answering any day-to-day queries from the suppliers
- Reconciliations between BriteVox clients and suppliers
- Being a point of contact for suppliers and the accountants regarding payment reports and deadlines
- Being a point of contact for suppliers on the fundraising application
- Assist the Head of Operations in key projects, managing data flows and processes.
Skills & Experience
- Experience across CRM systems, specifically Evergiving would be desirable
- Extensive/advanced knowledge of Excel
- Knowledge of Google dashboards
- Experience working in or with charities
- Minimum of 2 years' experience in a similar role
- Ability to work under pressure and meet organisational deadlines
- A problem solver and 'can do' attitude, as escalated issues will require solutions
This is a wonderful contract opportunity for an effective multi-tasker to join an ambitious and supportive team in a leading role ensuring our client's long-standing reputation for service excellence is maintained.
In addition to working within a highly supportive team, the successful applicant will enjoy an employee focussed benefits package, full remote working and a competitive salary based on experience. Please note this is a sabbatical cover role ending in Feb 2026. Apply now!
