The Opportunity

We are looking for a dedicated individual to manage the daily operations of all activities and resources at the Sports Facilities. You will ensure the well-being and safety of both staff and customers while upholding the highest standards of service. The role of Casual Duty Officer involves overseeing the operations across three locations:

Clacton Leisure Centre
Dovercourt Bay Lifestyles
Walton on the Naze Lifestyle

Key Responsibilities:

Address customer enquiries with a positive and professional approach, fostering excellent customer service.
Ensure appropriate staffing levels are maintained to facilitate the smooth running of all scheduled activities and services in a safe and efficient manner.
Supervise and manage staff during daily operations to ensure the highest level of performance and service.
Act as a key holder, assuming responsibility for the security of all physical resources, including buildings, plant, and equipment.
Provide visible leadership to staff, motivating them to deliver high-quality performance and efficiency.
Maintain and manage the stock and cleanliness of vending machines, where applicable.
Oversee the daily operation of the Pool Plant, ensuring compliance with relevant guidelines and up-to-date record-keeping. Carry out routine and emergency maintenance of plant and facilities as required.
Undertake other specific non-operational duties as directed by the Centre Manager.

Skills and Experience:

A minimum of GCSE level qualifications or equivalent, including English and Mathematics.
A Level 2 or 3 Leadership/Management qualification (or equivalent knowledge gained through experience and development will also be considered).
Qualifications required depending on location:
- RLSS National Pool Lifeguard Qualification or an equivalent accredited qualification.
- Pool Plant Operators Certificate or a relevant accredited qualification.