Sales Administrator - Tewkesbury

Sales Administrator

Cotteswold Dairy are looking for an excellent Sales Administratorto join our Customer Service & Sales Team at our busy Tewkesbury Head Office. Handling a large number of incoming calls and emails from existing customers, you will take sales orders and input these into the computer system for processing, liaise with our drivers and warehouse teams and communicate delivery updates to our customers

The Sales Administrator Role

The ideal candidate will be confident using a range of IT solutions and will demonstrate excellent Excel, Word & Outlook skills. You will be numerate, proactive, with a great attention to detail.

A confident and friendly telephone manner is essential, and you will be heavily involved in the upcoming transition between sales systems, so the ability to quickly pickup new programmes and workflows will be key

Key duties will include:

• Processing sales orders received via emails, faxes and phone calls
• Checking that all orders have been correctly input onto the computer system
• Liaising with customers and depot staff regarding orders and delivery issues

Knowledge of the Dairy Industry or a similar retail business would be advantageous.

Sales Administrator Key Skills

• Experience of delivering excellent customer service, ensuring queries are handled in a timely manner
• An understanding of the importance of exceeding expectations, and a desire to deliver excellence in all service areas
• An exceptional telephone manner
• Strong organisational skills with the ability to prioritise and work to deadlines
• Professional and clear communications skills, both verbal and written

Sales Administrator Working Hours †

Full time, 40 hours per week over five days Monday to Saturday

Approx working hours: 0830 – 1700,  (Saturday 0800 - approx. 1400)

When a Saturday is worked, a day off in the week is given. Bank Holidays are worked on a rota basis

† The above is an example only – a degree of flexibility is required

Company Benefits

We also offer benefits including:

• Competitive salary with scope to train and advance
• 22 days of holiday plus Bank Holiday allowance
• Additional day of holiday after 3 years’ service
• Group personal pension scheme via Aviva
• Health and wellbeing benefit with Simply Health
• Cycle to work scheme
• Refer a friend – receive up to £500 per referral
• Discounted products, including doorstep delivery
• Regular social calendar of events

To be considered for this fantastic opportunity please apply now