Infrastructure Manager - Standalone IT Function - Mon to Fri in HQ (Thame)We are currently seeking a highly motivated and experienced, hands-on Infrastructure Manager to join our client's dynamic head office team in their Thame HQ. The successful candidate will really be able to make their mark, acting in a standalone capacity with responsibility for owning the provision of on-site, first-class technical support to c50 users, ensuring that their systems are always running smoothly and efficiently.Responsibilities:* Responding to 1st - 3rd Line technical support queries raised by users via phone, email and in person.* Providing advanced troubleshooting and technical support for common hardware, software, and networking issues.* Resolving complex issues related to servers, databases, and (bespoke) applications.* Identifying and resolving problems related to infrastructure, network connectivity and IT security.* Maintaining accurate documentation of support requests and solutions.Essential Requirements:* Proven experience in a similar role / working independently providing 1st Line / helpdesk troubleshooting to complex 3rd Line support.* Strong knowledge of Microsoft based operating systems with emphasis on Windows 2003 / 2008 server and Exchange Server 2003 / 2007 /2010.* Strong technical skills across Mac operating systems, networking, and hardware troubleshooting.* Excellent telephone manner and polished client facing experience.* A Microsoft certification such as an MCSE or MCITP is desirable.If you are a self-motivated and detail-oriented professional who enjoys providing quick wins just as much as solving complex technical problems, we encourage you to apply for this exciting opportunity.
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IT Infrastructure Manager
Asset Resourcing Limited
Posted 12 hours ago, valid for a month
Thame, Oxfordshire OX9 2PU, England
£60,000 - £72,000 per annum
Full Time
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Sonic Summary
- The Infrastructure Manager position is a standalone IT function based in Thame, requiring a hands-on approach to support approximately 50 users.
- Candidates should have proven experience in a similar role, providing 1st to 3rd line technical support, with strong knowledge of Microsoft operating systems.
- Key responsibilities include responding to technical support queries, troubleshooting hardware and software issues, and resolving complex infrastructure problems.
- A Microsoft certification such as MCSE or MCITP is desirable, along with excellent communication skills and client-facing experience.
- The salary for this role is competitive, and applicants should have a minimum of several years of relevant experience in IT support.