Infrastructure Manager - Standalone IT Function - Mon to Fri in HQ (Thame)We are currently seeking a highly motivated and experienced, hands-on Infrastructure Manager to join our client's dynamic head office team in their Thame HQ. The successful candidate will really be able to make their mark, acting in a standalone capacity with responsibility for owning the provision of on-site, first-class technical support to c50 users, ensuring that their systems are always running smoothly and efficiently.Responsibilities:* Responding to 1st - 3rd Line technical support queries raised by users via phone, email and in person.* Providing advanced troubleshooting and technical support for common hardware, software, and networking issues.* Resolving complex issues related to servers, databases, and (bespoke) applications.* Identifying and resolving problems related to infrastructure, network connectivity and IT security.* Maintaining accurate documentation of support requests and solutions.Essential Requirements:* Proven experience in a similar role / working independently providing 1st Line / helpdesk troubleshooting to complex 3rd Line support.* Strong knowledge of Microsoft based operating systems with emphasis on Windows 2003 / 2008 server and Exchange Server 2003 / 2007 /2010.* Strong technical skills across Mac operating systems, networking, and hardware troubleshooting.* Excellent telephone manner and polished client facing experience.* A Microsoft certification such as an MCSE or MCITP is desirable.If you are a self-motivated and detail-oriented professional who enjoys providing quick wins just as much as solving complex technical problems, we encourage you to apply for this exciting opportunity.
Back to searchIT Infrastructure Manager
Asset Resourcing Limited
Posted 23 days ago, valid for 6 days
Thame, Oxfordshire OX9 2PU, England
£60,000 - £72,000 per annum
Full Time
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Sonic Summary
- The Infrastructure Manager position is a standalone IT function based in Thame, requiring a hands-on approach to support approximately 50 users.
- Candidates should have proven experience in a similar role, providing 1st to 3rd line technical support, with strong knowledge of Microsoft operating systems.
- Key responsibilities include responding to technical support queries, troubleshooting hardware and software issues, and resolving complex infrastructure problems.
- A Microsoft certification such as MCSE or MCITP is desirable, along with excellent communication skills and client-facing experience.
- The salary for this role is competitive, and applicants should have a minimum of several years of relevant experience in IT support.
