Back to searchIT Infrastructure Manager
Asset Resourcing
Posted 23 days ago, valid for 19 days
Thame, Oxfordshire OX9, England
£50,000 per annum
Full Time
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Sonic Summary
- The Infrastructure Manager position is based in Thame HQ and requires a highly motivated and experienced individual to provide on-site technical support to approximately 50 users.
- The role involves responding to 1st to 3rd line technical support queries and resolving complex issues related to servers, databases, and applications.
- Candidates should have proven experience in a similar role, with a strong knowledge of Microsoft operating systems, particularly Windows Server and Exchange Server.
- The position is full-time, Monday to Friday, and offers a competitive salary, though the specific amount is not mentioned in the job description.
- A Microsoft certification such as MCSE or MCITP is desirable, and the ideal candidate should have a minimum of 3 years of relevant experience.
We are currently seeking a highly motivated and experienced, hands-on Infrastructure Manager to join our client's dynamic head office team in their Thame HQ. The successful candidate will really be able to make their mark, acting in a standalone capacity with responsibility for owning the provision of on-site, first-class technical support to c50 users, ensuring that their systems are always running smoothly and efficiently.
Responsibilities:
* Responding to 1st - 3rd Line technical support queries raised by users via phone, email and in person.
* Providing advanced troubleshooting and technical support for common hardware, software, and networking issues.
* Resolving complex issues related to servers, databases, and (bespoke) applications.
* Identifying and resolving problems related to infrastructure, network connectivity and IT security.
* Maintaining accurate documentation of support requests and solutions.
Essential Requirements:
* Proven experience in a similar role / working independently providing 1st Line / helpdesk troubleshooting to complex 3rd Line support.
* Strong knowledge of Microsoft based operating systems with emphasis on Windows 2003 / 2008 server and Exchange Server 2003 / 2007 /2010.
* Strong technical skills across Mac operating systems, networking, and hardware troubleshooting.
* Excellent telephone manner and polished client facing experience.
* A Microsoft certification such as an MCSE or MCITP is desirable.
If you are a self-motivated and detail-oriented professional who enjoys providing quick wins just as much as solving complex technical problems, we encourage you to apply for this exciting opportunity.
