Back to searchIT Infrastructure Manager
Asset Resourcing
Posted 19 hours ago, valid for a month
Thame, Oxfordshire OX9, England
£50,000 per annum
Full Time
In order to submit this application, a TotalJobs account will be created for you. As such, in addition to applying for this job, you will be signed up to all TotalJobs’ services as part of the process. By submitting this application, you agree to TotalJobs’ Terms and Conditions and acknowledge that your personal data will be transferred to TotalJobs and processed by them in accordance with their Privacy Policy.
Sonic Summary
- The Infrastructure Manager position is based in Thame HQ and requires a highly motivated and experienced individual to provide on-site technical support to approximately 50 users.
- The role involves responding to 1st to 3rd line technical support queries and resolving complex issues related to servers, databases, and applications.
- Candidates should have proven experience in a similar role, with a strong knowledge of Microsoft operating systems, particularly Windows Server and Exchange Server.
- The position is full-time, Monday to Friday, and offers a competitive salary, though the specific amount is not mentioned in the job description.
- A Microsoft certification such as MCSE or MCITP is desirable, and the ideal candidate should have a minimum of 3 years of relevant experience.
We are currently seeking a highly motivated and experienced, hands-on Infrastructure Manager to join our client's dynamic head office team in their Thame HQ. The successful candidate will really be able to make their mark, acting in a standalone capacity with responsibility for owning the provision of on-site, first-class technical support to c50 users, ensuring that their systems are always running smoothly and efficiently.
Responsibilities:
* Responding to 1st - 3rd Line technical support queries raised by users via phone, email and in person.
* Providing advanced troubleshooting and technical support for common hardware, software, and networking issues.
* Resolving complex issues related to servers, databases, and (bespoke) applications.
* Identifying and resolving problems related to infrastructure, network connectivity and IT security.
* Maintaining accurate documentation of support requests and solutions.
Essential Requirements:
* Proven experience in a similar role / working independently providing 1st Line / helpdesk troubleshooting to complex 3rd Line support.
* Strong knowledge of Microsoft based operating systems with emphasis on Windows 2003 / 2008 server and Exchange Server 2003 / 2007 /2010.
* Strong technical skills across Mac operating systems, networking, and hardware troubleshooting.
* Excellent telephone manner and polished client facing experience.
* A Microsoft certification such as an MCSE or MCITP is desirable.
If you are a self-motivated and detail-oriented professional who enjoys providing quick wins just as much as solving complex technical problems, we encourage you to apply for this exciting opportunity.
