IT Service Desk Technician

Job Title: IT Service Desk TechnicianLocation: Thame Salary: £26,000 per annumContract Details: Permanent, Full Time

Hours: Monday to Friday 8:30am -5pm/ 9am - 5:30pm (1 hour lunch break)

�? Join Our Clients Team! �?Are you passionate about technology and love helping others? Our client is on the lookout for a proactive IT Service Desk Technician to join their dynamic IT department! If you're ready to take your 1st line support skills to the next level in a vibrant work environment, we want to hear from you!

Responsibilities:

• Log and track support calls via the IT service desk system, escalating complex issues as needed.
• Own and resolve user issues, ensuring a proactive approach.
• Assist in provisioning and de-provisioning Entra user accounts and profiles.
• Maintain and support peripheral equipment: printers, telephones, laptops, and mobile devices.
• Configure and deploy mobile devices for various projects.
• Participate in office relocations, coordinating the movement of PCs and monitors.
• Facilitate installation and replacement of IT equipment for Head Office and Field teams.
• Collaborate with head office teams for hardware collections and deliveries.
• Monitor stock levels for device peripherals.
• Install and configure computer hardware, operating systems, and applications.

Skills Required:

• Enthusiasm for technology and computing.
• Experience in a 1st line support role is beneficial.
• Excellent interpersonal skills with a strong customer focus.
• Eagerness to learn new skills and adapt to changing technologies.

Desirable Skills:

• Familiarity with ITSM systems (Freshdesk, Jira, etc.).
• Relevant qualifications in IT.

�? Perks �?

• Enjoy 25 days of annual leave (plus bank holidays and your birthday off!)
• Access to an in-house academy for top-notch training and support.
• Opportunities for career development and growth.
• Incentive programmes, including retailer discount schemes.
• Hybrid working after training.
• Pension scheme
• 5% head office bonus scheme!

Ready to make a difference? If you're excited to join a team that values innovation and enthusiasm, apply now! ??

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.