Customer Service Coordinator / Administrator

Customer Service Coordinator / Administrator

£25,000 to £27,000 + Progression + Monday to Friday + Sick Pay

Thatcham

Are you looking for a local customer service position where you will have the opportunity to join a company known for looking after their staff in a varied, Monday to Friday role with no weekend work?

On offer is the chance to work with a well-established company that has been providing mobility solutions since 1968. They focus on improving the lives of people with mobility challenges through high-quality vehicle conversions. The company values financial and commercial awareness, offering excellent service and solutions to customers across the UK and beyond. This is a great opportunity for career growth in the automotive industry, with potential development in sales, customer service, and business roles. Join a company that is making a real difference in mobility and accessibility.

Your role will involve managing customer orders from the order stage through to delivery, ensuring accurate data entry into the CRM system. Additionally, you will prepare delivery packs, handle vehicle invoicing, and scan and file customer files. Daily reporting to the team leader on booking activity will be required, as well as managing challenging customers, including those with communication difficulties. You will also engage with both retail and business customers. This overview outlines the key responsibilities of the role, though it is not an exhaustive list.

THE ROLE:

• Manage customer orders from order stage to delivery, ensuring accurate data entry into the CRM system.
• Produce daily documents for vehicle taxation and customer correspondence using Excel and in-house CRM.
• Prepare delivery packs, handle vehicle invoicing, and scan and file customer files.
• Report daily booking activity to the team leader and assist with both retail and business customers.
• Manage challenging customers, including those with communication difficulties.

THE PERSON:

• Customer service or similar
• Experience with Microsoft Office, ERP systems, and SAGE 200
• Commutable to Thatcham

Reference:BBBH17221
Key Words: Operations Co-ordinator, Logistics, Organisation, Scheduling, Customer Service, Co-ordinator, Procurement, Planning, Administration, Thatcham

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.

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