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We have a fantastic opportunity for a customer focused individual to join a very successful, growing company in Farnham in the role of Customer Experience Specialist. This role is 37.5 hours a week working Monday - Friday with 3 days a week in the office and 2 days a week from home.
The focus of the role is to respond to customer enquiries and provide an excellent customer experience across all touchpoints. Please note that this is NOT a telephone based role, most of the work is written communication, over email and chat.
Responsibilities will include:
- Respond to all customer enquiries via the website, email, social media, live chat and phone, ensuring a professional, timely reply
- Work closely with other departments to find answers to queries and act as the first point of contact for the customer
- Manage customer requests relating to pricing, product specifications, deliveries, complaints and general queries
- Investigate and resolve customer complaints including faulty products and late delivery
- Work within Service Level Agreements to ensure that you consistently achieve high standards of service
For more information apply now!
