Team Supervisor (Advice & Guidance)

R13 Recruitment are working alongside a highly regarded, charity organisation in order to recruit an Team Supervisor to join their team across their Thetford (predominantly) & Diss offices. As a highly organised, pro-active person, your role will be to provide supervision to volunteers and staff, ensure high quality advice is provided to service users and ensure services are fit for purpose.

This is a part time, fixed-term role for a period of 6 months initially. You will be working 21 hours across 3 days, on Monday, Wednesday & Thursday 9-4.30pm. You will be based in the offices, but there is some flexibility to work from home after 2.30pm. This role will primarily be based in the Thetford office but may require weekly travel to the Diss office. The offered salary for this position is £16,336 equivalent to £14.96 per hour.

**Please note, you will be required to undertake and pass a DBS check**

The benefits33 days annual leave pro rata (inc bank holidays), free car parking, pension, wellbeing support services, paid mileage and fully funded ongoing training.

The companyThis historic UK charity has been supporting individuals for over many decades They are passionate about championing people to provide them with the confidence, knowledge and support to face their problems head on. If you want to make a real difference in the lives of others, then this is a fantastic organisation to join.

The day to day

• Supervising and supporting a small team of employees and volunteers, ensuring service users are receiving an effective and efficient service.
• Daily briefing of team and checking progress of ongoing cases.
• Supporting the implementation of new processes and procedures, ensuring standardisation across organisation.
• Ensuring advice sessions run smoothly by ensuring adequate staffing and resources.
• Handling any queries, complaints or escalated situations.
• Providing and monitoring training of team.
• Monitoring records/phone calls/emails to ensure quality standards are being met.

You will have/be

• Previous supervisory/line management experience is essential.
• Strong communication and interpersonal skills.
• Proven experience providing support/advice.
• Highly organised and pro-active, able to ensure effective service is delivered.
• Experience in training and mentoring others.
• Adaptable within an ever-changing environment.

How to apply:

To hear more details about this fantastic opportunity please email your CV to Hannah El Najjar at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.