Service Engineer

Hales Group Limited

Posted 17 days ago, valid for 6 days

Thetford, Norfolk IP26 5EP, England

£35,000 - £38,000 per annum

Full Time

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Sonic Summary

The position of Field Service Engineer offers a salary range of £35,000 to £38,000 per annum.
This role is based in Thetford and requires a commitment of 40 hours per week, Monday to Friday.
The ideal candidate should have experience in maintaining and servicing industrial systems, with a focus on diagnosing and resolving equipment faults.
Key responsibilities include performing repairs, managing task records, and communicating effectively with service coordinators and customers.
While an HND/HNC in an engineering discipline is preferred, strong communication and IT skills are essential for success in this role.

Field Service Engineer, £35,000 - £38,000 per annumBased from ThetfordMonday to Friday, 40 Hours per week About the Role:Our client, a leader in the industrial services sector, is looking for an experienced Field Service Engineer to join their team. This role offers a great opportunity for a professional with expertise in maintaining and servicing industrial systems. You will be responsible for ensuring equipment functions efficiently, providing top-level service, and working both independently and within a supportive team. Key Responsibilities:

Perform service, repair, fault diagnosis, and commissioning of new equipment.
Effectively utilize the computer system to manage tasks and records.
Communicate customer requirements and any site changes to service coordinators in writing.
Identify spare part requirements and report these, including part numbers, to the service team.
Refer any product or service complaints to the relevant manager for investigation.
Share solutions, successes, and opportunities with the Service Manager.

Key Skills & Experience:

HND/HNC in an engineering discipline (preferred but not essential).
Ability to diagnose and solve equipment faults.
Strong record-keeping and documentation skills.
Excellent communication, decision-making, and IT skills.
Ability to prioritize and stay calm under pressure.
Willingness to work independently and as part of a team.

What’s on Offer:

Competitive pension scheme.
Medical cashback program.
Holiday purchase scheme.
Share scheme after 1 year of service.
Ongoing training and development opportunities.
Company vehicle, mobile phone, and IT equipment (where required).

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