Repairs Administrator

We are looking for an experienced administrator to support the repair works. You will have experience of managing multiple workflows, strong organisational and communication skills. Ability to investigate problems and understand technical information. Process orders, provide coasting quotations, liaise with customer and engineers. You will be part of a wider team responsible for the end-to-end repair process.

The company is a leading global manufacturing company, offering full training, hybrid working, full benefits package and a 37.5 hr working week, pension, Contributory pension, Free office parking EV charging available, well-being service and Modern office and facilities. Great company culture truly values their staff with very high staff retention.

Job role:

Assist to Prepare Repair Quotations.
Process received POs; issue order acknowledgement
Order parts as required; log stock into Protean and receipt parts on delivery
Assist to request labour from Service Co-ordinator and ensure works completed promptly; keep customers informed of progress and on completion
Assist to ensure completed jobs are closed, ready for invoicing

Provide cover for Service Co-ordinator when required

Requirements

Ability to communicate with mobile engineers to understand what is required
Work from own initiative with minimum supervision
Attention to detail
Ability to work to deadlines under pressure to make sure customers receive quotations promptly and works are planned efficiently.
Communicate precisely both in writing and verbally, with team members and customers
Work as a team member within a modern office; and with a team of remote engineers UK wide.
Competent in the daily use of Microsoft Office/Teams.
Communicate with customers etc.