Ground Handling Manager

Red Sky Personnel is looking for a dedicated and experienced Ground Handling Manager to join our team at London Oxford Airport. This role is pivotal in ensuring the highest standards of service and operational efficiency for crews and passengers using our facilities.

Main Purpose of the Job:

To manage the Ground Handling Department and ensure staff members provide exceptional services to crews and passengers. Additionally, to maximize apron and hangar space to improve operational efficiency.

Main Responsibilities of the Job:

Management and Coordination:

• Effectively manage the Ground Handling Supervisors.
• Provide performance management for all members of the Ground Handling Department.
• Maintain an output-focused approach at all times.
• Serve as the main focal point for all Ground Handling enquiries.
• Collaborate with the Business Development Manager to manage all aircraft parking on the airport.
• Ensure aprons and hangars are presentable at all times.
• Process and manage annual leave requests as required.
• Log and report staff absences to the Operations Director.
• Manage the department roster, ensuring all shifts are adequately staffed, and report any issues to the Operations Director promptly.
• Deliver training to new team members.

Refuelling:

• Perform aircraft refuelling promptly for various aircraft using mobile fuel bowsers.
• Manage quality and standards control checks/measures for aviation fuelling activities.
• Assist with tanker deliveries, ensuring they are conducted safely and promptly.
• Manage refuelling issues and report to the Operations Director when necessary.
• Conduct regular maintenance and monitor the performance of vehicles/equipment to ensure high standards.
• Report and monitor any faults found with vehicles or equipment.
• Ensure fuel bowser and fuel farm product levels meet operational requirements.
• Liaise with other departments regarding aircraft movements to provide swift and effective service.
• Ensure all paperwork and administrative duties are completed accurately and promptly, with relevant information disseminated as appropriate.
• Comply with airport procedures at all times, keeping updated with all changes.
• Maintain exceptional airside discipline, including appropriate use of PPE.
• Assist the Airport Operations Manager with Winter Ops procedures for safe airfield operation in adverse weather conditions.

Ramp Operations:

• Monitor computer systems to ensure prompt customer service.
• Plan and manage the allocation of aircraft parking effectively.
• Manage the apron, including FOD checks, and ensure equipment is safely stored.
• Meet inbound aircraft promptly and assist with baggage and equipment as necessary.
• Provide ground handling services, including toilet/water servicing, waste removal, ground power supply, and de-icing.
• Carry out general duties to enhance operational output, including aircraft towing, hangar maintenance, equipment checks, and equipment refuelling.
• Assist with vehicle and visitor escorting as required.
• Ensure prompt dispatch of outbound aircraft, including loading, removal of chocks, and marshalling signals for pushback or engine start.
• Perform any other duties as defined/requested by the Operations Director, within the limits of your knowledge and competence.

Level of Responsibility:

Managerial/Operational

Hours: 40 hours per week - Predominantly office-based hours, but expected to work shifts as required to suit business needs. The post holder is expected to fulfil such requirements without additional recompense.