Freight Team Leader

Right Now Group are working alongside a Large Global Freight Forwarder for their Tilbury Office who are looking for a Freight Team Leader for one of their largest accounts.

Job Purpose - Freight Team Leader :

• Oversee the Control Tower team, assigning daily tasks to ensure smooth operations.
• Ensure all team members receive comprehensive training to perform their roles to a high standard.
• Be adaptable and ready to assist other divisions or teams when needed.
• Provide full support to IFFO teams by delivering outstanding customer service and implementing best practices.
• Ensure compliance with all operational regulations, including CAA and GDP, and conduct audits when necessary.
• Meet all deadlines to maintain efficiency.
• Deliver exceptional service that makes each client feel like they are the clients top priority.
• Continuously enhance service offerings and equip teams with the knowledge and skills to serve clients effectively.

• Prioritize customer service and foster strong relationships from day one.
• Display flexibility and collaboration within the department to maintain consistent and uninterrupted service for clients.
• Lead and inspire cross-functional teams to deliver the best possible customer service
• Work within a multifunctional team to provide comprehensive client solutions.
• Plan and arrange international consignments according to client specifications.
• Monitor the end-to-end process of consignment movements.
• Respond promptly and efficiently to all inquiries and communications.
• Ensure adherence to company Data Quality KPIs by providing accurate tracking information.
• Manage and report KPIs in line with current SLAs, ensuring accuracy and maintaining clear communication both internally and externally.
• Follow and administer client-defined operating procedures.
• Provide daily updates on deviations from the agreed transport plan.
• Manage relationships with suppliers, ensuring they meet service expectations, and liaise with the Product Manager when necessary.
• Act as the escalation point for both customers and team members in cases of service failures or challenges.
• Perform any additional duties as assigned by your supervisor.
• Identify cross-training needs within the team to ensure business continuity and support personal development.
• Manage and maintain control over relevant email inboxes.
• Complete monthly reports and meet deadlines for annual staff appraisals and progress reviews.

• Strong knowledge and understanding of various transportation modes (Air, Road, Sea, Courier) for inbound, outbound, and cross-trade shipments.
• Confident in delivering presentations and comfortable in client-facing roles.
• Excellent verbal and written communication skills.
• A professional and friendly telephone manner and customer service skills.
• Strong attention to detail.
• Calm, friendly, and professional demeanor, even under pressure.
• Ability to meet fixed deadlines and manage pressure effectively.
• Enthusiastic, flexible, and self-motivated with a proactive approach to work.
• Well-organized and able to collaborate closely with internal departments.
• Willingness to work flexible hours during busy periods.