Hub Coordinator

Job Description

Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness they’re likely to die from.  

The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life. Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives.  

Marie Curie are recruiting for a Hub Coordinator to join our team in Tiverton, Devon, on a part-time basis.

As a Hub Coordinator, you will play a key role as part of our clinical support team as you act as a first point of contact for all Marie Curie services across Devon. 

Collaborating closely with Senior Coordinators, you will help maintain the efficient operation of the coordination hub by liaising with both clinical support and management staff, as well as, volunteers, referrers, local CHC teams, and patients’ families and carers during and after care.

You will oversee and facilitate the referral process, coordinate and schedule care as needed, ensuring precise data entry into both operational and clinical systems. This will involve use of Robotic Process Automation systems such as eCommunity, EMIS and SystemOne.

This position demands a high level of diplomacy, exceptional communication skills, and the ability to work accurately under pressure.

What we’re looking for: 

• NVQ Level 3, or equivalent (is desirable, but not essential)
• Working knowledge of windows applications, including Microsoft Office (Excel, Word, etc), Emails and the Internet.
• Experience in a customer care or mediation role, including dealing with complaints in a health setting Excellent communication, inter-personal and organisational skills
• A commitment to helping patients with complex care needs
• Ability to solve problems and take proactive action to address issues
• A desire to help others, work towards targets and develop their skills

What's in it for you:  

• Annual leave allowance 27 days plus 8 public holidays (pro rata)
• Competitive Policy for parental/sick Leave  
• Continuous Professional development  
• Industry leading training programmes  
• Season ticket loan for travelling to and from work  
• Defined contribution schemes for Pension   
• Marie Curie Group Personal Pension Scheme  
• Loan schemes for bikes; computers and satellite navigation systems    
• Introduce a friend scheme  
• Help with childcare cost (T & C’s apply)   
• Entitled to Marie Curie Blue Light Card   
• Entitled to Benefit-Hub Discount Scheme   
• Life assurance – for all employees   

To apply, please send us your most recent CV and a cover letter detailing your experience, how you meet the person specification and why you would like to work for Marie Curie. 

Advert closes: 6th November 2024

Marie Curie is committed to its values, which underpin our work.  We take stringent steps to ensure that the people who join our organisation through employment or volunteering, are suitable for their roles and are committed to safeguarding all our people from harm. This includes our staff, volunteers and all those who use or come into contact with our services. We are dedicated to creating not just a safe place to work but also a supportive and rewarding one.  

We believe that diversity makes us stronger. Join Marie Curie and be part of an inclusive and equitable workplace where everyone’s unique perspectives and experiences are valued. We welcome candidates from all backgrounds and walks of life. Apply today to bring your talents to our diverse and inclusive charity. 

We’re committed to making reasonable adjustments to support you throughout the application and selection process. 

This role will be subject to receiving an enhanced DBS criminal record check.  

We reserve the right to close this vacancy early.  Agencies need not apply. 

About Us

Every day of your life matters – from the first to the last. When you work for Marie Curie, you understand that better than ever. We’re a passionate, committed and diverse team of more than 4,400 staff and 12,000 volunteers, here for people living with any terminal illness, and their families. We offer expert care, guidance and support, to help them get the most from the time they have left.Everyone knows our daffodil, but it’s our warmth, creativity and care that touch lives. Here, we take the time to really get to know the people we care for and those who love them. And we do whatever it takes to give them the final days and hours they deserve.