- Communicating with customers in arrears via phone, email, or letter to recover missed loan payments
- Discussing and establishing payment plans for customers unable to immediately settle their arrears
- Coordinating and overseeing repayment arrangements with debt collection agencies
- Escalating unpaid debts to the designated legal advisory service
- Supervising the debt recovery process in collaboration with the legal advisory service
- Managing voluntary repayment agreements through debt agencies
- Informing customers of any recovery-related costs and processing associated charges
- Ensuring accurate and up-to-date record-keeping
- Making necessary updates to the company's debt management system
- Preparing monthly debt reports for the Finance Manager and relevant stakeholders
- Collaborating with the Customer Success Manager to enhance the credit check system
- Logging and resolving customer complaints related to debts
- Previous experience in a Credit Control position
- Confident in financial transactions
- Strong telephone communication skills
- Ability to work well in a team
- Strong attention to detail
- Base salary of £30,000
- 25 days holidays plus bank holidays
- Free parking on site
- Close to public transport
- Excellent company culture