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Tonbridge
Customer service representative
Customer Service Representative

Customer Service Representative

Insight Select Ltd

Posted 9 hours ago, valid for 8 days

Tonbridge, Kent TN12 9HS, England

£20,000 - £24,000 per annum

Full Time

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Sonic Summary

A Customer Service Consultant position is available with a leading SaaS solutions provider in Marden, Kent.
The role involves managing online ordering and subscription management while ensuring excellent customer service via phone and email.
Candidates should possess knowledge of customer service principles, ideally from a contact or call center background, and have a good level of computer literacy.
The position requires at least GCSE English and Maths and offers a salary range of £25,000 to £27,000.
Additional benefits include 25 days of holiday, pension contributions, and opportunities for career progression.

Customer Service Consultant / Marden – KentAn excellent opportunity for a Customer Service Consultant has arisen with a market leading provider of SaaS solutions used by over 5,000 retailers. You will be managing double-digit annual growth, tackling online ordering and subscription management challenges. As a Customer Service Consultant, you will also take part in regular brainstorms as the company continues to grow.Roles and Responsibilities:

Delivering excellent customer service by telephone and email
Working with the team to run a busy subscription platform
Update systems with relevant information
Manage customers orders and their expectations
Ensure that all customer queries are followed up and answered in a timely manner

Skills and Experience:

Knowledge of customer service principles and practices preferably gained at Contact/Call centre
Good level of computer literacy (MS Word, MS Excel, MS Outlook)
Must have GCSE English and Maths as a minimum
Must be able to multi-task, be flexible and detail orientated yet see the bigger picture
Must have excellent communication skills

Salary and Benefits:

Salary - £25,000 - £27,000
Full time 8.30am to 5pm (Monday to Friday)
25 days holiday plus Bank holidays
Pension contributions
Excellent Career progression
Free parking on site

Customer Service Consultant / Marden – Kent

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