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An excellent opportunity for a Customer Service Consultant has arisen with a market leading provider of SaaS solutions used by over 5,000 retailers. You will be managing double-digit annual growth, tackling online ordering and subscription management challenges. As a Customer Service Consultant, you will also take part in regular brainstorms as the company continues to grow.
Roles and Responsibilities:
- Delivering excellent customer service by telephone and email
- Working with the team to run a busy subscription platform
- Update systems with relevant information
- Manage customers orders and their expectations
- Ensure that all customer queries are followed up and answered in a timely manner
Skills and Experience:
- Knowledge of customer service principles and practices preferably gained at Contact/Call centre
- Good level of computer literacy (MS Word, MS Excel, MS Outlook)
- Must have GCSE English and Maths as a minimum
- Must be able to multi-task, be flexible and detail orientated yet see the bigger picture
- Must have excellent communication skills
Salary and Benefits:
- Salary - £25,000 - £27,000
- Full time 8.30am to 5pm (Monday to Friday)
- 25 days holiday plus Bank holidays
- Pension contributions
- Excellent Career progression
- Free parking on site
Customer Service Consultant / Marden Kent
