Back to search
JOB TITLE: CUSTOMER SUPPORT ENGINEER
LOCATION: TOTNES
SALARY: CIRCA £40,000 BASE SALARY PLUS BENEFITS
OPPORTUNITY OVERVIEW
An exciting opportunity for a Customer Support Engineer has arisen with a market-leading manufacturer based in Totnes. The company is known for their quality product range and innovation that focuses within the Water Industry. They are now recruiting for Technical/Customer Support Engineer who is not only passionate about delivering outstanding service but for someone eager to become a trusted advisor to our clients’ customers, offering expert support on their range of products. Ideally you will be someone who has been in a technical role before or someone with a technical background in water who is looking to make a move into this type of position. The role is primarily office based but there will be an element of going out to site when needed.
As a Customer Support Engineer, you will have the opportunity to work on site and in the office/workshop, performing a variety of tasks and responsibilities. You will apply your knowledge and experience to create innovative solutions for our clients customers and contribute to the company's success. This is a great chance to work in a dynamic and rewarding environment, where you will learn new skills and develop your career.
JOB ROLE- BRIEF OVERVIEW
- Provide support for the instruments that the company has supplied, either by remote access or on-site visits
- Help customers with the installation and configuration of instrumentation
- Communicate with customers to understand their needs and requirements
- Ensure compliance with relevant codes and client specifications
- Collaborate with Engineering, Service and Production staff when needed
- Work independently and as part of a team
CANDIDATE EXPERIENCE
- You should hold an engineering-based academic qualification, such as a degree, diploma or certificate, in a relevant field of study. Or years spent in the industry.
- You should have worked within the a technical support role ideally in an electrical or electronic engineered product.
- You should be PC and Microsoft Office competent, and able to use various software tools and applications for data analysis, report writing, and communication.
- You should be willing to work in accordance with the company’s Quality, Environmental, Health and Safety policies, and adhere to the best practices and standards of the industry.
