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- Monitoring Service Tickets from start to completion.
- Reviewing and validation of service job sheets for accuracy.
- Validating Service Reports (Job sheets) from 3rd Party Suppliers.
- Validating Warranty Status on service tickets.
- Closing Service Tickets.
- Raising customer invoices for service tickets.
- Liaising with customers – Purchase Order requirements
- Liaising with internal technical support to validate product usage.
- Liaise with 3rd party suppliers regarding service levels.
- Escalations to 3rd party suppliers.
- Service Ticket queries and follow through to resolution.
- Support Account Managers on ticket volume reports for key accounts.
- Attend 3rd party and customer meetings (online), providing feedback and overviews
- Validating labour costs, product used.
- Reviewing and validating 3rd party supplier purchase orders.
- Sense check billing data reports for allocated customers.
- Platform validation. – use of internal platform for vehicle / project monitoring.
- Monthly Service Billing for key accounts.
- A good knowledge of computer systems and a keen interest in technology is required.
- Excellent communication skills: verbal and written.
- Customer Service orientated.
- Detail orientated.
- Administration experience.
- Ability to prioritise and multitask
- (Microsoft Office 365), Use of other internal bespoke systems. – Strong Excel an advantage
- Fantastic Salary of £26,000-£28,000 ** Experience dependent
- Monday-Friday only 9 am-5 pm
- Hybrid working model.
- Free parking on site
- Health Assured Employee Assistance Programme (EAP)
- Private Medical Insurance
- 25 days of holiday plus Bank Holidays
- Life Assurance (x4 salary)
- Pension
