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Reed Business Support, the UK's leading specialist recruitment partner, is looking for a Customer Service Executive to join our client's busy team in Tonbridge. This role offers the opportunity to engage with a dynamic team and deliver outstanding customer service.
Customer Service Executive Day-to-day of the role:- Respond to customer inquiries via phone, email, and live chat in a timely and accurate manner.
- Process orders, forms, applications, and requests effectively.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with colleagues as necessary.
- Provide feedback on the efficiency of the customer service process.
- Manage a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Proven customer support experience or experience as a Customer Service Executive.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritise, and manage time effectively.
- Competitive salary package.
- Opportunities for personal and professional growth.
- Engaging and supportive work environment.
- Health and wellness programs.
- Pension scheme.
- Generous holiday allowance.
The ideal Customer Service Executive candidate would need to be able to show experience obtained from a similar role, be in commutable distance to our client in Tonbridge, and be available to start work immediately. You would be required to work full-time in our client's office.
To apply for this Customer Service Executive position, please submit your CV detailing your relevant experience.
