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Role: Service advisor
Hours: Mon - Fri 7:30am - 5:30pm with every other Saturday 8am - 12pm
Salary: £26,000 + bonus scheme
Recruiting for my client based in Tunbridge Wells who are looking for a service advisor to joining their growing team.
You will be
- Providing customers with a warm, inviting, and streamlined experience. Service Advisors will be required to build strong and trusting relationships whilst delivering outstanding levels of efficiency and communication.
- Be a knowledgeable and supportive point of contact for customers requiring servicing or repair to their vehicles.
- Successfully manage the flow of information between the workshop, the rest of the business, and the customer to guarantee a highly satisfactory customer experience and meet brand standards.
Department/Business/Location:
Service
Reports to:
Aftersales Manager
KEY RESPONSIBILITIES
- Providing exceptional levels of customer service and ownership throughout your customer's experience.
- Ensure a close relationship with the workshop to guarantee a high standard of communication for the customer.
- Contribute to the achievement of productivity and customer satisfaction targets by meeting and exceeding individual KPI targets.
- Handle customer enquiries and queries promptly and efficiently to create and maintain customer loyalty and retention.
- Confidently establish an understanding agreement with the customer of the work to be carried out.
- Accurately maintain the service department loading system in line with workshop capacity.
- Manage the handover and administration and explain the work carried out on the vehicle, ensuring customers' full understanding and authorisation.
- Understand and adhere to manufacturer service requirements.
- Maintain safe working practices and abide by high standards of the business.
- Take on additional responsibilities as required by the business.
Skills & Requirements
Essential
- Full UK driving licence.
- Organised.
- Smart appearance.
- Confident.
- Ability to excel in a team-based environment and achieve common goals.
Experience
Desirable
- Relevant experience in a customer-facing role delivering excellent service.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
