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Support Manager - SLA's, ITIL

Jump IT Recruitment
Posted 6 days ago, valid for 17 days
Location

Tunbridge Wells, Kent TN2 5FD

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A new permanent job opportunity is available for a Support Manager with a focus on managing and organizing application support.
  • The role requires experience in SLA, ITIL, and KPI management, as well as strong communication skills with clients and internal teams.
  • Candidates should have a background in support management and the ability to shape the support area within the business.
  • The position does not involve desktop/hardware or Windows-based support and is aimed at triaging software-related support issues.
  • The salary for this role is competitive, and candidates should have a minimum of several years of relevant experience.

SLA, ITIL, KPI, Application Support. Support Manager, Incident, Reporting, Service Desk.

We have a completely brand new permanent job with our client for a Support Manager.

The role will involve:

  • Manage support
  • Organise support
  • Status track support
  • Define support
  • Respond to client issues
  • SLA’s
  • ITIL
  • Communicate with clients and internal team

It is not desktop/hardware or Windows-based at all but needs someone with experience who is able to shape the support area within the business and potentially grow a small team.

Current issues are dealt with by the tech teams but we need to find someone to triage support issues around software.

Permanent position only. No sponsorship is on offer. It would ideally suit someone with strong support management and ITIL/SLA experience.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

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