Customer Service Advisor

Are you a highly motivated individual with strong customer service skills in the insurance industry? 

Our client, a leading personal lines insurance broker, is seeking two talented Customer Service Advisors to join their dynamic motor insurance team.

What you'll do:

• Provide exceptional customer service through telephone and email interactions
• Prioritise and process customer inquiries efficiently
• Handle inbound calls from customers regarding their motor insurance policies
• Make outbound calls to customers to address policy queries and provide updates
• Process incoming communications from third parties to ensure accurate records
• Maintain meticulous attention to detail and meet deadlines
• Thrive in a fast-paced, target-driven environment

What you'll need:

• Experience in the insurance industry, particularly motor insurance
• Strong Customer service telephone skills, including both inbound and outbound calls
• Excellent communication skills, both verbal and written
• A friendly, patient, and helpful demeanor
• A team-oriented approach with the ability to adapt to changing priorities
• Exceptional attention to detail
• Proficiency in Microsoft Office (Word, Excel, Outlook)

What would be great, but not essential:

• CII qualification
• Experience with Open GI software

What's on offer:

• Competitive salary of £23,900-£24,500 per annum, depending on experience
• Company pension scheme
• Training towards the Cert CII qualifications 
• Subsidised eye tests
• Employee assistance program
• Cycle to work scheme
• 21 days annual leave plus bank holidays
• Company & Team events 
• Office-based working hours a mix of Early/Late shifts:
  • Early shift: 08:30 - 17:30
  • Late shift: 10:00 - 19:00
  • Every third Saturday: 09:00 - 15:00

If you're passionate about customer service and eager to join a thriving insurance broker, apply now!

Please apply for the role by submitting your most up-to-date CV.  

At Insure Recruitment, we work with clients who are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification or criteria in the above description, we encourage you to apply anyway. You may be exactly what we’re looking for in this or other roles.