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Do you have good communication and people skills?
We are supporting a company based in Uckfield with recruiting for a Customer Service Assistant paying between 24k-26k Per Annum depending on your experience. If you are proactive, flexible, and personable with a passion for providing customers with an amazing service then we would love to tell you more!
Duties will include but not be limited to:
- Providing exceptional service across multiple channels, including phone, email, and social media
- Following up on customer queries to ensure resolution and satisfaction
- Handling complex customer issues with care and maintaining regular communication until a satisfactory resolution is achieved
- Managing claims efficiently, ensuring all information is submitted accurately and refunds are processed without delay
- Updating spreadsheets, documentation, and databases daily
- Reporting directly to the Marketing Director and supporting with ad hoc tasks when required
- Liaising with the Marketing team to ensure the FAQ section is accurate and up to date, providing customers with the most current information
- Providing feedback to relevant departments regarding customer issues or concerns, to ensure the business improves overall customer satisfaction
- Coordinating with the Logistics teams to ensure customer orders are processed correctly and on time
- Maintaining the highest level confidentiality in all customer interactions and record-keeping
The hours for this role are Monday to Friday, 9am-5:30pm. This is fully office based and due to company location, you must be able to drive.
This role demands a high level of organisation, attention to detail, and superior communication skills. This dynamic position may evolve to support the ever-changing needs of the business. If you can work under pressure, while maintaining communication and high standards then we would love to tell you more about this exciting company and opportunity!
Roles like this are never around for long so if you have relevant experience and are looking for a new challenge then be quick - apply now!
Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.
