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Customer Support Trainer

Adecco
Posted 12 days ago, valid for 7 days
Location

Ulverston, Cumbria LA12 7LB, England

Salary

£28,000 - £33,600 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A fast-growing tech company in Ulverston is seeking a Customer Support - Retail Consultant & System Trainer.
  • The role requires 3+ years of experience in retail consulting, training, or a related field.
  • The salary for this position starts at £34,000, with additional benefits including 31 days of holiday and private healthcare.
  • Key responsibilities include training customers on the POS system, resolving advanced issues, and developing training materials.
  • Candidates should have technical proficiency, knowledge of retail challenges, and be willing to travel both within the UK and internationally.

I am currently recruiting for this new exciting poisition for my Client based in Ulverston. They are seeking a Customer Support - Retail Consultant & System Trainer

About the Company We're a fast-growing tech company providing a Cloud-based POS system for small to mid-sized retailers, especially in the outdoor and cycle sectors. Join our supportive team as we expand internationally!

Role Overview We're looking for a skilled POS System Trainer to join our Customer Support team. This role involves delivering training to customers both remotely and on-site, supporting their use of our solutions to optimize retail operations.

Key Responsibilities

  • Training: Provide training on our POS system to help customers maximize its benefits.
  • Support: Resolve advanced customer issues with a focus on excellent service.
  • Consulting: Advise customers on best practices for retail optimization.
  • Documentation: Develop and update training guides and support materials.

Requirements

  • Experience: 3+ years in retail consulting, training, or related field.
  • Technical Skills: Proficiency in IT and cloud-based solutions.
  • Retail Insight: Knowledge of retail challenges, especially in outdoor and cycling.
  • Travel: Willing to travel within the UK and internationally.
  • Communication: Clear and effective communicator.

Benefits

  • Salary starting at £34,000
  • 31 days of holiday, including bank holidays and Christmas
  • Private healthcare, including dental

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.