Reconciliations Team Leader

Showcase your exceptional people skills and strong cross-functional-relationship-building skills in this Reconciliations Team Leader role.

As well as a great range of benefits, this varied role allows you to develop in your career as you develop your team.

Acting as a brand ambassador and being agile and professional in your approach, you will provide industry-leading support throughout our Reconciliations function to the wider business.

The role of Reconciliations Team Leader is to support the Head of Finance Support in managing and developing the team, driving performance, system improvements, and maintaining KPIs to ensure transactions are reconciled and authorised on a timely basis.

As a Reconciliations Team Leader with Travel Counsellors, you will:

• Ensure the fast and efficient reconciliation of Virtual Credit Card statements and contribute to the wider business strategy to reduce, control, and maintain any unreconciled Virtual Credit Card statements.
• Develop and maintain strong relationships with key stakeholders, including internal SMEs and external suppliers, and ensure the team is up to date with the latest processes, regulations, and developments.
• Support the Head of Finance Support with conducting monthly 121s and managing the performance of team members. Identify areas for development within the team, cascading expert knowledge to colleagues and upskilling and cross-training peers to enable multi-skilled cross-functional support teams.
• Act as a role model for fellow colleagues within the Reconciliation function by delivering industry-leading support to both colleagues and TCs alike and ensuring daily workloads are managed and SLAs are met.
• Actively seek, document, and implement ways to improve processes.
• Compile and manage colleague rotas.
• Hold/contribute to team meetings.

• Competitive salary + annual bonus
• Flexible hybrid working
• Career development opportunities
• 25 days holiday (increasing to 28 after 5 years)
• Enhanced Maternity/Paternity pay
• 3 paid charity days
• Company events and incentives
• 3x salary death in service benefit
• Pension scheme
• Private Medical Insurance or Healthcare Cash Plan
• Free breakfast and beverages

• GCSE Maths and English
• IT literate - able to use Microsoft Office, Excel, etc.
• Experience managing a team
• An approachable team player
• Numerical skills
• Excellent verbal and written communication skills with a confident and professional manner

Don't miss out on this fantastic opportunity; apply for this Reconciliations Team Leader role today!

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,100+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers.

Supported by a talented team of over 400 people in our support offices, we create unique travel experiences that keep customers coming back. Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023 & 2024), we're expanding rapidly and looking for exceptional individuals to join our Head Office team.

Inclusive Recruitment Statement

Travel Counsellors is an equal opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process. We believe diverse perspectives strengthen our team and encourage all to apply.