VCC Analyst

Play a vital role in maintaining our reputation for outstanding service by connecting the dots between financial transactions and customer satisfaction; join Travel Counsellors as a VCC Analyst!

Working as part of a small team within a large finance department, you will play a pivotal role that serves as a bridge between customer service and finance.

Your commitment to delivering exceptional service to our Travel Counsellors will remain unwavering. In this VCC Analyst role, you will ensure that all virtual credit card payments to our external suppliers are reconciled and authorised with precision and promptness.

This meticulous financial management role is not only essential for our operations but also safeguards customer purchases. Beyond these financial duties, you will actively contribute to enhancing the customer experience by accurately updating customer records to reflect payments made.

• Maintain the internal chat helpdesk and resolve logged tickets with user queries.
• Resolve unmatched credit card transactions to complete reconciliations.
• Reconcile multi-currency payments and calculate home currency equivalents.
• Reconcile card statements and authorise transactions on client bookings.
• Liaise internally with various departments and international head offices to resolve virtual credit card payment queries and discrepancies for external suppliers.
• Create manual virtual credit cards.

• Competitive salary + annual bonus
• Flexible hybrid working
• Career development opportunities
• 25 days holiday (increasing to 28 after 5 years)
• Enhanced maternity/paternity pay
• 3 paid charity days
• Company events and incentives
• 3x salary death in service benefit
• Pension scheme
• Private medical insurance or healthcare cash plan
• Free breakfast and beverages

• Strong customer service and communication skills, including a confident telephone manner
• Strong attention to detail and accuracy
• Excellent time management, ability to prioritise and work to strict deadlines
• Must be a good organiser and able to cope with the demands of a fast-paced, busy department
• Able to identify problems and have the ability to resolve them in an effective manner
• Experience with Excel/Word

Bring your winning combination of organisational expertise and customer-focused know-how to a business that encourages you to grow your career; apply for this VCC Analyst role today!

At Travel Counsellors, our customers, communities, and colleagues are at the heart of everything we do. For over 30 years, we've empowered 2,100+ independent travel agents worldwide, helping them build successful businesses while providing deeply personal, human connections with their customers.

Supported by a talented team of over 400 people in our support offices, we create unique travel experiences that keep customers coming back.

Named the Best Place to Work in Travel (2022) and ranked in the Sunday Times Best Places to Work (2023 & 2024), we're expanding rapidly and looking for exceptional individuals to join our Head Office team.

Inclusive Recruitment Statement
Travel Counsellors is an equal-opportunity employer committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on race, gender, disability, or any protected characteristic. We provide accommodations for individuals with disabilities throughout the hiring process. We believe diverse perspectives strengthen our team and encourage all to apply.