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Our client in the Uxbridge area are looking for a dedicated Housing and Support Assistant to join their team, providing high-quality housing and support to our residents. This role is often the first point of contact for our residents and visitors, requiring a professional who can handle a range of queries and offer holistic advice. The successful candidate will be a key player in maintaining a safe and welcoming environment, acting as a first aider, fire marshal, and ensuring the wellbeing of our residents.
Day to Day of the role:- Serve as the first point of contact for residents and visitors, responding to queries and providing information and advice.
- Deliver high-quality customer service and ensure a positive service experience for all contacts.
- Perform reception duties, including telephone switchboard service, sorting post, logging repairs, and processing payments.
- Conduct regular patrols and carry out Wellbeing and Facilities checks.
- Welcome new residents, explain paperwork, and ensure understanding of policies and procedures.
- Process rental payments and assist with housing management tasks to maximise occupancy and minimise voids.
- Record maintenance issues and liaise with emergency services as necessary.
- Maintain up-to-date, accurate records and reports of incidents and accidents.
- Good working knowledge of equality and diversity.
- Experience in a customer-facing environment that requires problem-solving and a positive approach.
- Excellent communication and interpersonal skills.
- Good organisational skills combined with proficient IT skills.
- Ability to work both independently and as part of a team.
- Willingness to work a shift pattern including evenings and weekends.
- Desirable: Housing Diploma or Qualification, experience in face-to-face support work, and a full UK driving licence.
- 25 days annual leave plus public holidays (pro-rata for part-time).
- Free use of health and fitness facilities.
- Staff discount in restaurants.
- Auto-enrolled into the workplace pension scheme with Salary Exchange contributions.
