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Job Description: Support Assistant
Shift Pattern : Monday to sunday Flexi 0700 - 1500 and 1500 - 2300 alternate weekends
Responsible To: Service Manager/Team Leader or other Manager as designated by the company
Short Description: The Support Assistant is responsible for delivering Service User centred support in accordancewith management direction and in compliance with company processes and procedures.
Summary of Benefits: Competitive hourly rate depending on experience
- 28 days annual leave (pro rata for part time hours)
- Full time and part time shifts available
- Company Pension Scheme
- Mileage paid for business use
- Car business insurance paid
- Enhanced Adult Workforce DBS paid
- Paid training - mandatory and care certificates
Specific Duties: The Support Assistant will be specifically responsible for:1. Supporting the Manager, Team Leader and Senior Staff in day to day operations of supportedhousing unit(s)2. Maximisation of SU interests by liaising with internal and external stakeholders; andimplementation of each SUs support plan3. Safeguarding the rights and dignity of each SU4. Fostering of a positive environment in which SUs are actively engaged5. Conducting daily assessment of SUs mental and physical state; updating associated recordsand informing management6. Supporting SUs to build their confidence, self esteem and their ability to manage their mentalhealth symptoms7. Personal delivery of physical and mental support to SUs8. Promoting SUs health and assist in their accurate medication9. Promoting SUs hygiene and personal presentation10. Supporting SUs with developing social skills and future independent living11. Supporting SUs with their daily living skills and domestic chores12. Supporting SUs with scheduling and attending appointments and day time activities13. Supporting SUs to use public transport14. Encouraging and motivating SUs into employment, voluntary work and/or education15. Maintaining the cleanliness, quality, security and safety of each home and individual serviceuser accommodation16. Accurate and timely update of SUs and house records17. Conducting regular two-way communication with SUs and management18. Key Work with designated SUs; and delivery of specific support as outlined in their supportplans19. Successfully achieving the individual objectives set by the company20. Enhancing current operations through continuous improvement
Generic Duties: In addition to specific responsibilities, the SA will also be responsible for ensuring:1. The maintenance of confidentiality of all information unless otherwise permitted bymanagement2. Full compliance with company’s vision, values, policies and procedures3. Compliance with legislation and GSCC Code of Conduct as reflected in company procedures4. Undergo training and professional development as directed by the company5. Work in a manner that promotes team work and a collegial environment6. Active and positive promotion of the company’s image and brand7. Other duties that may be assigned by management
Qualifications: The following qualification, skills and experience are desirable for this role:1. Preference for QCF Level 2 or equivalent in Health and Social Care with a minimum of twoyears experience of care-working within a supported living environment.2. Strong living skills that can be transferred to service users i.e. all daily living skills etc.3. Competence in the use of Microsoft Office and Internet applications4. Strong English spoken, listening and written communication skills5. Full driving licence desirable and use of own car to transport Service Users
- All staff are required to respect the confidentiality of all matters that they might learn in the course of their employment.
- All staff are expected to respect the requirements under the Data Protection Act 1998.
- All staff must ensure that they are aware of their responsibilities under the Health and Safety at Work Act 1974.
