Customer Experience Assistant

.This is a fantastic opportunity to work for a dynamic, fast moving company within the credit hire industry who pride themselves not only on brilliant service to their customers but also maintaining an enviable place to work.

The Ideal Candidate

Will have experience of working on the phones in an office environment, managing incoming and outgoing calls as well as emails. All training will be provided but a friendly approach, enthusiasm and excellent customer service are essential. There is room for professional development, if desired, which will see you grow from the ground up.

Responsibilities

· Provide unparalleled support to the team to enable them to progress the customer’s claim

· Manage incoming calls, directing callers to the appropriate team and handling basic queries

· Follow up with customers for pre-requested documents, such as images of their vehicle damage

· Assist the team with investigations into liability, contacting witnesses and sending out statements

· Receive and process updates from various partner companies

· Manage emails, adding mail to handlers’ files

· Chase insurers for payment of outstanding invoices, over the phone and via email

· Submit invoices to insurer for payment; including a sense check review of those invoices prior to submission

Key Skills and Knowledge

· Great phone manner and customer service skills

· Strong written and verbal skills

· Must be computer literate

· Have a ‘can-do’ attitude and a willingness to get stuck in

· Attention to detail and the ability to proactively identify errors and problem-solve

Desirable Skills

· Basic knowledge of the motor claims process

Working Hours

Monday to Friday, 8.30am to 6pm - 37.5 hours per week.

What benefits are there?

• 25 days holiday plus bank holidays
• Regular company events
• Pension scheme
• Hybrid working schedule; 3 days in the office and 2 days at home per week
• Monthly McDonald's breakfast

This is a fantastic role based in an award winning company so if you feel you have the right skills, drive and enthusiasm, please apply today!