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Processing customer sales orders using SAP
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Completeing customer orders with accuracy
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Communicate with customers by telephone/email, answering queries and bringing issues to resolve
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Monitor customer orders and proactively keep customers informed of the order status
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Provide advice and support to customers regarding the company’s products and services
- Utilise the internal customer management software to track all order processes
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Build strong relationships & report with both internal and external customers
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Advise on company information and processes, as well as deals and promotions (in the future)
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Work with sales and other departments to ensure on time in full deliveries.
Experience Desired:
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Excellent Customer Service skills with a passion for customer service
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Computer literate and proficient in Word, Excel, and Outlook
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Experience using SAP or similar ERP system and Salesforce (Ideally)
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Minimum of 1 year experience in a similar customer service role
