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- Annual Salary: £27,000 - £30,000
- Location: Uxbridge
- Job Type: Full-time - onsite
We are seeking a Customer Service Coordinator to join a dynamic team. This role involves coordinating a team of engineers, prioritising tasks, and ensuring efficient management of daily operations. The ideal candidate will have a background in the Electrical/Fire industry and possess strong organisational and communication skills.
Day-to-day of the role:- Coordinate a team of engineers by planning and scheduling works on our internal system,
- Prioritise urgent and important jobs to ensure they are completed within given timelines.
- Purchase materials for jobs and organise necessary access.
- Validate each job to ensure all relevant information is included, such as locations, access codes, and contact details.
- Liaise with engineers and provide day-to-day job updates.
- Provide updates and recommendations to clients.
- Maintain and update client and internal databases/portals daily.
- Follow up on any outstanding works with clients.
- Manage the schedule of preventative maintenance (PPM) and ensure all tasks are carried out within the contract year.
- Assist with administrative duties within the team.
- Excellent customer service skills, both written and verbal, with a professional phone communication manner.
- Background or some knowledge in the Electrical/Fire industry.
- Ability to learn new skills quickly and work independently with minimal supervision after training.
- Strong organisational skills and attention to detail, with the ability to adapt in emergency situations.
- Good geographical knowledge.
- Understanding of basic financial costing and job constraints.
- Ability to work well under time constraints and customer demands.
- Flexibility to support the division’s requirements.
- Proficiency in MS Office (Email, Excel, and Word).
