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Service Advisor

Uxbridge Employment Agency
Posted 4 days ago, valid for 4 days
Location

Uxbridge, Greater London UB81QS, England

Salary

£24,000 - £26,000 per annum

Contract type

Full Time

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Sonic Summary

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  • A Service Advisor position is available at a growing company in the local area, ideal for candidates with some experience in the service industry.
  • The role requires candidates to be tech-savvy and interested in new technical products, with a focus on establishing professional relationships with customers.
  • Candidates should have proven work experience in a customer service environment, strong communication skills, and competency in Microsoft applications, with Salesforce experience preferred.
  • The position involves managing customer complaints and maintaining high data accuracy in the Salesforce system.
  • The salary for this role is competitive, and candidates should have at least one year of relevant experience.

A brilliant opportunity has become available for a Service Advisor to join a fantastic company in the local area. This role would be ideal for candidates who have some previous experience in the service industry and are looking for that next step in their career with a supportive and growing company. The role has a slightly technical element to it, so candidates that are tech savvy and interested in learning about new technical products would be ideal.

Role responsibilities:
• Establish and maintain professional relationships with all internal and external customers
• Maintain customer review channel at excellent levels
• Key all sales to Salesforce system, prioritise, control and follow up as necessary, ensuring a high level of accuracy of keying to maintain data standards at all times
• Efficient and productive case management
• Manage and take ownership of customer complaints through different channels, including social media

Candidate profile:
• Proven work experience in customer service/service advisor environment
• Proven ability to meet tight deadlines and work under pressure
• Good communication skills in English, both written and spoken
• Competency in Microsoft applications including, Word, Excel, and Outlook
• Salesforce experience preferred
• Previous experience in working with a technical product would be ideal

What you need to do now
If you're interested in this role please apply and forward an up-to-date copy of your CV. Due to the unprecedented level of applications we are currently receiving, if we have not contacted you within 48 hours of your application then please assume you have been unsuccessful on this occasion.

For the purpose of the Conduct Regulations, when advertising permanent vacancies we are acting as an Employment Agency and when advertising temporary/contract vacancies we are acting as an Employment Business.

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