Export Specialist

Looking for an experience Air Export Specialist who can deal with the export of Aerospace related shipments including AOGs, Engines & licenced goods.  This is a 4 on 4 off day shift and will have a shift allowance that will be around £4,000 per annum on top!• Booking best Air Freight options for our customers to ensure prompt delivery to worldwide destinations• Working closely with Transport departments to enable timely and cost effective collection• Adhere to Customs Compliance procedures and documentation.• Manage and Build Customer Relationships.• Complete retrospective Customs compliance actions• Customs entry for Specialist License movements.• Ensure the Job File is fully and accurately completed reflecting all commercially relevant information and services provided.• Liaise directly with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise.• Liaise directly with DGF departments on shipment planning and coordination.• Liaise directly with DGF Transport & Warehouse teams on shipment planning and coordination.• Liaise directly with overseas offices on shipment planning and coordination.• Maintain and update DfT compliance.• Maintain mandatory milestones and remarks through Cargowise (internal system).• Manage allocated customers against agreed SOP.• Use Cargowise to create, manage and maintain Airfreight shipments.• Update Internal Complain Tool with all required inputs including root cause and solution when assigned.• Support the measurement of Key Performance Indicators.• Contribute to the First Choice continuous improvement program.• Participate in the Weekly Team briefing sessions.• Complete all statutory and mandatory training.• Any other duties as required.Skills and Experience:• Experience within the Freight Forwarding Industry.• 5 GCSEs including Maths and English at Grade C or above – or equivalent desirable.• Experience of HMRC procedures for Export• Commercial awareness.• Clear and concise communication skills (written and spoken).• Ability to follow processes.• Ability to support a culture of continuous improvement.• Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams.• Knowledge of Freight Forwarding industry: Exports, exports and related processes.• Knowledge of Aerospace/AOG movements preferred but not necessaryLOCATION: London (Hayes)HOURS: 07.00-19.00, 4 on / 4 off Day ShiftREPORTS TO: Operations Manager