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Operations Manager
Salary: starting at 50k basic increasing to circa 60k after review period
Location: Uxbridge
Hours: (Apply online only) flexibility required
Sector: Construction/Installations
Role Description:
We are seeking a dynamic and highly organized Operations Manager to join our team. The successful candidate will oversee projects from handover by the Sales Team through to successful customer delivery. This role requires excellent organisational skills, a proactive approach to problem-solving, and the ability to manage multiple tasks while staying on budget and meeting deadlines.
Key Skills & Attributes Required:
- Organisational Excellence: Highly adept at managing multiple projects and activities.
- Technical Proficiency: Strong IT skills, especially in MS Office, and experience with various systems.
- Attention to Detail: A meticulous approach to work, ensuring high-quality outcomes.
- Practical Problem-Solving: Ability to find solutions in real-time with a hands-on approach.
- Customer Focus: Exceptional project management skills and dedication to providing an outstanding customer experience.
- Team Leadership: Strong interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
- Flexibility: Willingness to go above and beyond to achieve company goals.
- Commitment to Quality: A passion for excellence and continuous improvement.
- Process-Oriented: Proactive in maintaining and improving systems and processes.
- Creative Thinking: Ability to suggest innovative solutions and enhancements.
Certifications/Licenses Required:
- A valid UK Driving License.
- Previous hands-on experience in a practical or installation role.
Core Responsibilities:
- Team Management: Oversee all installers, ensuring projects run smoothly and efficiently.
- Project Coordination:
- Conduct handover meetings with the Sales Team to take ownership of new projects.
- Address any project-related queries or issues promptly, updating relevant parties.
- Inter-Departmental Collaboration: Work closely with other departments to keep projects on track.
- Customer Communication: Act as the primary contact for clients, resolving issues and ensuring a seamless experience.
- Supplier Liaison: Coordinate with external suppliers to ensure timely delivery and quality.
- Installer Support: Provide installers with all necessary information, including access details and contractor requirements.
- Reporting and Process Improvement:
- Submit detailed project reports upon completion, highlighting any issues and suggesting improvements.
- Contribute to refining internal processes for future efficiency.
- Safety Compliance: Ensure Risk Assessments and Method Statements (RAMS) are produced for all projects.
- Scheduling Coordination: Collaborate with the factory manager to align project dates with manufacturing schedules.
- Purchasing Support: Assist the purchasing team with project-specific needs.
- Miscellaneous Duties: Undertake additional tasks to support the role and company objectives.
Why Join Us?
- Be part of a growing and dynamic team
- Enjoy a role that offers variety, challenges, and opportunities to make a real impact.
- Competitive salary package, based on experience and skills.
Interested? Apply now and help us deliver excellence in every project!
