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Part-time (30 hours on a shift rota including weekends)
Our client is seeking a Supported Housing Officer to manage housing and provide support to residents, ensuring they receive services tailored to their needs and helping them towards independent living.
Day-to-day of the role:
- Provide housing management and related support to a caseload of residents.
- Monitor all rent accounts, ensuring regular payments and taking early intervention to minimise rent arrears.
- Work collaboratively with Facilities, Property Management, and community operations teams to deliver optimal service.
- Conduct Outcome Star assessments and create action plans tailored to residents’ needs.
- Support residents in engaging with Progression activities and moving on to high-quality accommodation.
- Ensure compliance with Tenancy and License conditions and address any anti-social behaviour.
- Maintain accurate records in the Inform data management system.
Required Skills & Qualifications:
- Graduate standard of education (Housing Diploma or related qualification is desirable).
- Experience in face-to-face support roles within supported housing, social work, or similar fields.
- Ability to work with a diverse range of vulnerable individuals at different support levels.
- Strong communication and interpersonal skills, with the ability to advocate, negotiate, and mediate.
- Good organisational skills and proficiency in IT.
- Understanding and sympathy with the company’s vision and mission.
- Must be able to work a shift pattern that includes evenings and weekends.
- A full UK driving licence is essential.
Benefits:
- 25 days annual leave plus public holidays (pro-rata for part-time).
- Free use of health and fitness facilities.
- Staff discounts in restaurants.
- Auto-enrolled into the workplace pension scheme with the option for Salary Exchange contributions.
