Business Support Administrator

Business Support Officer

• Job Type: Full-time, temp contract
• Location: Wakefield WF1
• Salary: £11.44 - £13.26 PAYE per hour (Umbrella rate available too)

We are seeking Business Support Officers to join our team, providing an effective business support service to front-line and statutory services in accordance with relevant government legislation and guidelines. This role is crucial for supporting safeguarding minute-taking and providing senior manager support.

Day-to-day of the role:

• Provide an efficient and confidential business support service to front-line and statutory services.
• Handle telephone and face-to-face enquiries, offering advice, guidance, signposting, and support to both internal and external customers across a diverse range of service functions in line with legislation, regulations, policies, and procedures.
• Respond to various correspondence and manage incoming and outgoing information.
• Liaise and collaborate with internal and external stakeholders, including managers, employees, and members of the public, ensuring effective communication and information links are maintained.
• Support statutory meetings, including the accurate and speedy recording of decisions directly onto electronic forms and templates using mobile IT devices.
• Organise and coordinate meetings, diaries, and appointments, ensuring schedules and venues are appropriate for attendees.
• Undertake project work and research, ensuring information is high-quality and completed according to deadlines.
• Analyse and evaluate data/information and produce reports suitable for a range of audiences including senior managers, elected members, employees, and the public.
• Perform administrative duties while managing interruptions, queries, and conflicting demands arising from customer queries and requests.
• Assist in the design and development of internal business support systems and processes to ensure efficient service functioning and appropriate handling of confidential information.
• Input, check, and maintain a variety of electronic and paper-based systems, ensuring information is accurate and stored appropriately.

Required Skills & Qualifications:

• Experience working within a business support environment.
• Minute taking in meetings
• Proven experience handling highly confidential and sensitive information.
• Skilled in undertaking research and providing written and verbal reports.
• Experience working with financial information and resolving issues related to payments and billing.
• Proficient in servicing meetings and minute-taking directly onto mobile devices with speed and accuracy.
• Knowledge of national and local government policies and agendas.
• Strong proficiency in Microsoft Office and other computer-based systems.
• Understanding of information governance, data protection, health & safety, and risk management.
• Knowledge of project management techniques.

Benefits:

• Access to a dedicated consultant who will provide ongoing support.
• Secure and easy-to-use online timesheet system.
• Self-service portal for managing holiday requests, payslips, and other employment documents.
• Access to free training, discount clubs, healthcare options, and Reed rewards.
• Inclusion in pension schemes, paid holiday schemes, and maternity benefits.
• Opportunities to work with leading UK employers including local authorities, the NHS, and local SMEs.

To apply for the Business Support Officer position, please submit your CV today!