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This CRM Manager is integral role to this large Public Sector body, and is responsible for implementing a brand new CRM, along with its subsequent strategies to support business objectives and ensure customer satisfaction.
Client Details
The organisation is a significant player within the Public Sector, boasting a robust team of over 1000 professionals. It is renowned for its commitment to delivering quality services and products, with a strong focus on fostering innovation and efficiency within the industry.
Description
This CRM Manager will be able to:
- Select and implement a CRM that meets business requirements
- Lead and create CRM implementation plans across the sectors ensuing progress against the plans are measured and monitored
- Collaborate with the wider Marketing team to align CRM strategies with broader business goals.
- Monitor CRM trends within the Public Sector and implement necessary adjustments to maintain competitiveness.
- Regularly report on CRM metrics to demonstrate effectiveness and identify areas for improvement.
- Manage CRM databases, ensuring data integrity and compliance with data protection laws.
- Lead CRM training and development activities to enhance team capabilities.
- Oversee budgeting and resource allocation for CRM activities.
Profile
A successful CRM Manager should have:
- Proven experience in CRM implementation, ideally within the Public Sector.
- Excellent stakeholder management skills.
- Strong understanding of CRM systems and data analysis techniques.
- Proficient in project management and able to handle multiple tasks effectively.
- Exceptional communication and negotiation skills.
- A relevant degree, demonstrable experience or professional qualification
Job Offer
The CRM Manager will benefit from:
- A competitive salary ranging from £42,300 to £51,700 per annum.
- A supportive and collaborative working environment.
- Opportunities for professional development and growth.
- A comprehensive benefits package in line with industry standards.
