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- Operations Manager
- Legal/ Insurance Industry Leader
- £60,000 - £70,000 plus enhanced benefits and bonus
- Leading a back-office function / business area
- 1 or 2 days on site - Wakefield / W. Yorkshire
Client Details
Page Group are proud to be working in partnership with a genuine industry leader within the Legal Services Space. Our Client is experiencing strong commercial growth and performance and now have a need for an additional Operations Manager.
Reporting to the Executive Director, the role will oversee & own a Business Area and will lead performance with the support of a Team Leader network
Our client is a true champion of agile working, with the need to be office based only 1 or 2 times per week
Description
- Lead an operation to deliver against performance and service metrics, addressing and highlighting any performance issues
- Lead an operation through a population of Team Leaders, ensuring they are aware of what is required around performance, output and behaviours
- Prioritise and manage resources to deliver against business performance objectives & P&L expectations, identifying and addressing any potential issues at an early stage
- Ensure consistency is maintained within the operations around quality of work, team performance and behaviours
- Take ownership of operational HR issues around Behaviour, performance, training and any other related issues
- Implement the business wide strategy within the Operation, ensuring implemented metrics support the achievement of business wide goals
- Drive continuous improvement across the operations through rigorous review and testing of process and procedures, presenting and implementing positive changes where needed
- Manage operational risk within the Operation, putting in place plans to mitigate negative risk surrounding Case Management / Case Progression, Regulatory Compliance & Quality
- Manage and assign workload and work-flow across the operation through effective planning and resource management
- Work across the Operational Management team to create a culture of Continuous improvement & high levels of staff engagement
- Create and present reports to Executive Directors highlighting performance across the operations
- Optimise Case Progression across the Operation
- Ensure an exceptional level of service is provided to Partners / B2B Customers at all times
Profile
- Experience as an Operations Manager
- Previous management of team Leaders
- Have led a back-office operation - i.e Legal, Shared Service, Back Office, Case Management Operation for example
- Extensive stakeholder management across all levels including C-Suite
- Ability to implement business strategy and drive performance
- P&L Management
- Process & Continuous Improvement knowledge
- Ability to interpret, understand and act upon data
- Strong people leadership and management
Job Offer
The role of Operations Manager is a fantastic opportunity to join an industry leader within the Legal Services Space.
The position offers a salary of £60,000 - £70,000 depending on experience, along with:
- Discretionary annual bonus
- 25 days holiday (growing to 30 over tenure) ability to buy and sell holiday
- 5% matched pension
- Private Medical Insurance
- Life Assurance x4
- Ability to condense working week into 4 days (once per month)
- Genuine Hybrid Approach - 1 or 2 days in the office per week
- Further benefits to be disclsoed
Based in the Wakefield, W.Yorkshrie area, candidates are encouraged to apply across Yorkshire, Midlands, North West & North East, with fantastic road links accessible via M1 & M62
