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Customer, Service & Scheduling Manager

Smartsearch Recruitment
Posted a day ago, valid for 16 days
Location

Wakefield, West Yorkshire WF1 2UP, England

Salary

£45,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The position is for a Customer, Service & Scheduling Manager based in Wakefield, offering a salary of up to £45k plus a car allowance and an excellent benefits package.
  • The ideal candidate should possess experience in managing operational teams focused on customer service and scheduling for engineers and maintenance personnel.
  • Candidates with backgrounds as Regional Facilities Managers, Customer Service Managers, or similar roles are encouraged to apply.
  • Key responsibilities include leading customer service teams, overseeing training and performance management, and ensuring compliance with safety standards.
  • Applicants should have strong people management skills, analytical abilities for process improvement, and a passion for delivering exceptional customer service.

Customer, Service & Scheduling Manager, Based: Wakefield, Salary up to £45k + car allowance & excellent benefits package.

We require a Service Manager to work for a leading business specialise in the hire of modular / portable buildings and associated products. The ideal candidate will have experience of managing operational teams to deliver customer services and scheduling of engineers / service / maintenance personnel. This could suit candidiate with experience in a Regional Facilities Manager, Regional Installation & Service Manager, Customer Service Manager, Scheduling Manager or similar. The official job title for the role is Service Support Manager.

The role:

As the Service Manager, you will lead the Customer Service team, Project Support Co-ordinators and the Maintenance and FM team. Responsibilities will include managing end-to-end customer support throughout the contract, enhancing processes and upholding high service standards consistently. You will demonstrate robust leadership skills, excellent communication, and collaboration abilities, along with a genuine passion for delivering outstanding customer service.

  • Lead and develop the Customer Service, Project Support, and Maintenance teams with clear objectives.
  • Oversee training, performance management, and team cohesion.
  • Manage overtime, holidays, absences, and hotel bookings for traveling service staff.
  • Ensure safety compliance on-site with correct RAMS and prioritize internal resources over third-party use.
  • Oversee financial processes for accurate invoicing and act as a key integrator with stakeholders.
  • Address customer issues escalated by service teams, manage order placement, and analyse feedback for improvements.
  • Oversee the email case management tool and KPIs, ensuring best practices and collaboration.
  • Manage new customer requirements.
  • Produce relevant reports, manage damage invoicing, resolve customer and supplier issues, and complete month-end reconciliation.
  • Conduct root cause analysis and implement process improvements for productivity.
  • Work with cross-functional teams to improve processes and systems continuously.

Candidate requirements:

  • Previous experience in a similar role e.g. Regional Installation & Service Manager, Regional Facilities Manager, Customer Delivery Manger, Customer Service Manager, Scheduling Manager.
  • People management, leading objective setting, maintaining training records and fostering a positive work culture.
  • Analytical skills for data interpretation to assist process improvements.
  • Ability to evaluate situations, identify problems, and find effective solutions.
  • Customer Service Management
  • SMSTS

If this sounds like the opportunity you have been looking for then please apply by attaching your CV.

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Key words: Regional Service Manager, Regional Facilities Manager, Regional Logistics Manager, Installations Manager, Customer Delivery Manager

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